TXOne Networks Limited Product Warranty

RMA Process

A return merchandise authorization (RMA) is a part of TXOne’s customer satisfaction program during the product's warranty period. In the case of a hardware defect, please initiate an RMA through authorized TXOne distributors or resellers. Unauthorized hardware repair will invalidate the product warranty.

Before Creating an RMA Request

• Review TXOne warranty statement in advance
• Keep your hardware serial number

Create an RMA Request

• Provide product information
• Provide log files if applicable
• Provide photos when claiming physical damage

Complete the RMA Process

• TXOne provides RMA quotation
• Customer/Distributor deliver RMA equipment to TXOne
• TXOne ship completed RMA equipment back

RMA Service Agreement

TXOne Networks undertakes to repair products as per the terms and conditions below:

WARRANTY REPAIRS

• TXOne will repair products that are under warranty free of charge. Check the Hardware Warranty & RMA Policy.
• Artificial damage is not within the scope of warranty.
• TXOne will cover the cost of shipping the repaired product back to the customer.

OUT-OF-WARRANTY REPAIRS

• TXOne will charge to repair products in the out-of-warranty period, or with artificial
• TXOne will invoice with all chargeable items for the customer to start the RMA process.

OTHER TERMS

• Data stored in the RMA equipment is not guaranteed to be recoverable.
• TXOne is not hold responsible for the safe transit of RMA equipment.
• Customer agrees to insure the product for its transit or take responsibility for any loss or damage to the product during transit.

CYBERSECURITY & CONFIDENTIALITY

Customer shall remove all confidential/proprietary data from the product before sending RMA equipment. In no case shall TXOne be responsible for the data integrity, leakage, or damage during the RMA process.